Our Consultants First Program allows for employees to control their career growth, development, and bonus potential at their own pace. Through our "Request For Promotion" process consultants move up when they feel prepared, and positions do not have to be open or come available for a promotion to occur. This ensures that the most motivated employees are mentored, developed, retained, and rewarded. Our employee compensation package includes multiple bonus opportunities, training allowances, family health insurance, paid holidays and vacation, as well as a progressive referral bonus plan.
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Open Positions |
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| Reference #: |
3815 |
| Openings: |
2 |
| Job Type: |
Contract |
| Resource Manager: |
Travis Arkon |
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This is a contract position at Ft. Knox, KY which is expected to be long term with potential hire full time by client after 6 months of contracting. 100% phone support.
We are looking for the following requirements for two (2) Help Desk Coordinator positions within the Customer Service Center (CSC) Team. As a team member, the responsibilities are to respond to and diagnose problems through discussions with remote users located at Fort Knox and other locations throughout the United States, Hawaii, Puerto, Virgin Islands, Korea, Germany, etc. Population served is approximately 22,000 personnel/staff. This includes problem recognition, research, isolation, and recommendations on resolution procedures/steps. Team members are typically able to resolve less complex problems immediately, while more complex problems are escalated to senior level help desk personnel or team lead. Team members may also participate in the development of testing efforts to ensure instructions, processes and functionality requirements are achieved. These positions are required to work shifts in a 3X7 operational environment. The selected candidate(s) may be required to travel in performance of regular duties, but anticipated that amount of travel will not exceed 10%.
Requirements:
- Minimum two years of industry knowledge. Prior Army recruiting experience is a major plus.
- Minimum two years experience in Personal Computer (PC) hardware/software maintenance and Help Desk support.
- Ability to isolate the cause/effect and prioritize problems using monitoring tools and understanding of software applications relating to the recruiting mission.
- Ability to quickly develop new job-specific skills.
- Ability to develop instructions in a logical, detailed flow.
- Knowledge of Microsoft Office is required.
- Must demonstrate effective oral and written communication skills.
- Excellent customer facing skills and demonstrated ability to obtain information from the customer in order to resolve errors or problems.
- Willingness to perform shift work and on occasion may be required to work additional hours beyond normal shift and also on weekends.
- A+ and N+ certifications are required. Client will pay for Help Desk Professional certification. Additional certifications would be a plus.
- Familiarity with ISO processes and documentation standards are preferred.
- Must be a US Citizen - no exceptions.
- Must be able to obtain an IT-II security clearance - no exceptions.
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| Reference #: |
3851 |
| Openings: |
1 |
| Job Type: |
Contract |
| Resource Manager: |
Travis Arkon |
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This is expected to be a long-term contract with potential of full-time hire by our client in the future. Need engineer with the knowledge to design, implement, and support local, metropolitan, and wide area networks including the configuration and maintenance of routers, switches, CSU/DSUs, and other network devices. Will be unwrapping, configuring, and repackaging a very large number of routers.
Tasks:
" Participates in network planning, network architecture design and engineering, with ability to integrate and schematically depict network architectures, topologies, hardware, software, transmission, signaling links and protocols into complete network configurations.
" Evaluates new product offerings, makes recommendations, and performs network problem resolution as required.
" Maintains regular contact with user community to understand business needs and requirements.
" May coach and/or supervise less experienced staff on a project basis.
Required Knowledge/Skills/Abilities
" DSL and broadband experience.
" Comprehensive understanding of Cisco IOS configuration, Ethernet and Token Rink, TCP/IP and IPX, Windows 95, NT, 2000, and Unix, architecture and configuration within management platforms, RIP, OSPF, EIGRP, GBP and Static Routes, TI/Private Line, Frame Relay, ISDN, and ATM.
" Protocol analysis and problem determination skills.
" Must have excellent communications skills both written and verbal Additionally, must be a team player that promotes a congenial work environment.
" Must have strong troubleshooting and research skills along with a strong sense of ownership and be able to follow through to completion.
Certification
" Cisco CCNA required
Experience
" 3 to 5 years experience as a Network Engineer in a large-scale inter-network environment with proven complex network design experience. Some project management experience is desirable.
MUST BE LOCAL CANDIDATE.
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